Help Desk Operator

Join our award-winning accommodation team at the university of Leicester and play a key role at the heart of a vibrant residential community. As a Help Desk Operator, you will be the first point of contact for residents, delivering a friendly and efficient service while supporting a safe and welcoming environment. You will work closely with a wide range of teams, building strong community links to ensure issues are resolved quickly and residents feel supported throughout their stay. This is a varied role offering real engagement with our students, staff and parents from arrivals through to day-to-day support. We offer a generous benefits package, including development opportunities, wellbeing support and the chance to be part of an inclusive, collaborative workplace where your contribution is valued and recognised.

 

There are three 12-month full time fixed term contracts available, at 35 hours per week.

 

 

For more information about the role please contact : [email protected] or [email protected]

We are looking for a confident, customer-focused professional with a passion for delivering outstanding service at every interaction. Calm, approachable and solutions-driven, you thrive in a fast-paced environment where no two days are the same. A team player, you enjoy working collaboratively, building strong relationships with colleagues, residents and partners to resolve queries quickly and effectively. With excellent communication skills and a proactive mindset, you take pride in going the extra mile to ensure a positive experience. You will be well organised and adaptable, you can manage competing priorities while maintaining a welcoming and professional presence. Whether supporting face-to-face, by phone or email, you are committed to high standards and continuous improvement, and value being part of a supportive team that works together to deliver exceptional results.