About the role

Are you looking for a rewarding role that contributes directly to the success of a thriving university? We're seeking a CRM Support Officer to join our experienced and successful CRM delivery team.

In this role, you'll play a key part in implementing our new Microsoft Dynamics 365 (D365) CRM system, designed to streamline student recruitment efforts and communication across the university. You'll collaborate with colleagues in Digital Services, Admissions, Recruitment, Marketing, and Communications to ensure a smooth transition and maximize the system's benefits.

Your responsibilities will include:

Assisting with system operation, data analysis, and administrative tasks to maintain accurate records and content within D365;
Supporting the launch and management of CRM campaigns focused on increasing student recruitment conversions;
Contributing to the rollout of new D365 functionalities for External Relations colleagues;
Testing and providing feedback on new CRM features to ensure optimal performance.

We're looking for someone with a strong foundation in CRM principles, excellent analytical and organisational skills, and a passion for contributing to the success of educational institutions. Experience with Microsoft Dynamics would be beneficial.

About you

Are you a CRM enthusiast with a keen eye for detail? Do you thrive in collaborative environments and possess strong analytical skills? We're seeking someone with experience in customer relationship management (CRM) systems, ideally with knowledge of Microsoft Dynamics. Your experience with data analysis and administrative tasks will ensure accurate record keeping within the new CRM.

Additional information

Informal enquiries are welcomed and should be directed to Charlotte Naylor at [email protected].

Applications for job share will be considered.

We anticipate that interviews will be held during the week commencing 5th August 2024.

As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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CRM Support Officer

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