About the role

This an exciting opportunity for an ambitious person who can add real value to this highly successful team. The position is highly customer focused, requiring the ability to give sound advice and guidance to all individuals and organisations to resolve questions they have. The three key areas of the role relate to recovery of income, customer service & support and supporting improvement & change.

As Finance Administrator, your main responsibilities will be to receive and respond to everyday enquiries from students, staff and other customers, providing timely, courteous and effective customer service and support and collecting relevant fees. This will include responsibilities relating to fee collection, debt recovery and income management of income to the university, primarily student fees but not exclusively, ensuring timely collection of fees owed.

About you

The Student Fees and Income Management team is responsible for the timely collection of student tuition and accommodation fees, as well as departmental income. The team is comprised of friendly and approachable people of various levels and experiences, all of whom deliver a high level of customer service to ensure that both students and staff have a positive experience.

We are looking for a dynamic, enthusiastic individual who has an excellent work ethos and is keen to use their own initiative and contribute towards the development and continuous improvement within the team. You will utilise excellent communicative skills and demonstrate a high level of attention to detail as you will be interacting with a wide range of internal and external stakeholders over a wide range of tasks. It is important that anyone applying has a reasonable knowledge of the MS Office suite including MS Excel.

Additional information

Informal enquiries are welcomed and should be directed to Jason Munday, Manager for Student Fees and Income Management, at [email protected].

Applications for job share will be considered.

We anticipate that interviews will take place during the week commencing 13th May 2024.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Finance Administrator

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