About the role

Campus Services within Estates and Campus Services are looking to recruit a Deputy Team Manager to join our Security Services Team. The purpose of this role is to assist, support and deputise for the Team Manger in the delivery of a high quality security service. The team is customer service driven and you will be responsible for monitoring the customer service delivery and incident report writing to provide guidance for the Control Room Operators. The Deputy Team Manager will ensure that the Control Room business systems are maintained to high standards in order to comply with legislation such as the Data Protection Act and deliver optimal operational efficiency. You will organise security initiatives and events in order to provide security and safety information and advice for staff and students.

About you

As an ideal candidate you will have experience of working with relevant specialised control room equipment, including CCTV recorders, communications equipment, security software and procedures.

You will know how to work as part of a team to deliver a high quality of customer service.

Due to the varied nature of the job you will be a problem solver who can recognise quality issues and provide workable solutions. You will have previous experience of working in a busy environment and be able to make critical decisions in challenging circumstances.

Good communication skills are an essential quality for this role. You will have a good standard of written and verbal communication, which you will use to produce detailed reports and to communicate clearly with customers and colleagues.

You will be familiar with the use of Microsoft Office products such as Outlook, Word and Excel. You will have a flexible approach to work and be able to balance your time effectively to manage several tasks at once.

Candidates considered must ensure the following:

-You hold a current/ valid UK manual driving licence

-In you application you must include: An account of how you feel you meet the criteria for the post. Please include any relevant experience and information to support your application.

We are looking for people with a positive, can-do attitude, good timekeeping and can deliver fantastic customer service, the rest we can train! Once you start work with us, there are great opportunities to develop your career and progress with some fantastic benefits along the way; these include:

27 days annual leave
8 bank holidays and 6 closure days where you either work them and receive enhanced pay or have them off as additional holiday!
You work an average 35-hour working week and so colleagues either boost their income by working overtime or take on a second job to suit their needs.
Pension Scheme
Discounted Gym membership
Childcare Voucher Scheme

You will be working as part of a diverse award winning security team with a focus on providing safety and support to our wonderful student and staff community. Are you fed up of doing the same old thing every day? Have no fear; no two days are the same in our team!

Additional information

Informal enquiries are welcome and can be directed to Fran Beever, Security Operations Manager, on [email protected]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Deputy Team Manager

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