About the role

The Front of House Team Leader role will have responsibility ensuring a high level of consistent customer care. The post holder will oversee the operations of the front of house team, this includes the supervision of three front of house assistants, a weekend venue officer, volunteer coordinator and casual staff. Along with overseeing a number of staff the role has responsibility for building operations and health and safety.

Attenborough Arts Centre is a socially and civically-engaged public cultural venue based at the University of Leicester, producing visual arts, live performance, learning, community and research programmes. We collaborate with many local organisations to engage Leicester communities and with national partners to raise the profile of our work. We aim to be a sector leader for inclusion and a centre of excellence for disability arts.

With core funding from the University of Leicester and Arts Council England as a National Portfolio Organisation, our work has also been supported by multiple awards and grants from public funders such as Art Fund, BBC Children in Need, Leicester Shire Promotions and Paul Hamlyn Foundation.

About you

With previous team management experience within a public facing venue, you should be able to demonstrate problem solving and customer service skills. You will have a track record of meeting financial or non-financial income targets, demonstrating strong time management skills to meet deadlines and agreed priorities with an ability to manage and prioritise own and others’ work programmes. You will be a confident communicator, with the ability to work as part of a team and cultivate effective team working.

Additional information

Informal enquiries are welcomed and should be directed to Jeremy Webster, Deputy Director, at [email protected].

Applications for job share will be considered.

We anticipate that interviews will be held on 25th October 2023.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Front of House Team Leader

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