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About the role
The post holder will deliver an outstanding customer service within accommodation, providing first response to customers’ everyday queries and requests. The post holder will typically be deskbound in order to ensure a 24/7 service is available at reception points or by phone and email.
About you
We are looking to recruit a Helpdesk Operator to support our 24/7 student support service in our Residential Services team. You will have experience of working in a busy and fast paced environment, demonstrate expertise in handling difficult situations using excellent interpersonal skills and have a strong customer service background. You will not have direct line management responsibility but may be required on occasion to co-ordinate, allocate and monitor the delivery of work through others by requesting tasks to be performed by colleagues from elsewhere in the Estates and Campus Services team or by other departments, e.g. Security or Operations.
Additional information
Ref: 793

There is 1 full-time permanent role available  within our City Living team.

For informal enquiries, please contact Phillip Gatt, Residential Support Manager, on pg140@le.ac.uk  


In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme, a generous annual leave allowance and an online portal that offers a range of lifestyle benefits and discounts. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here.