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About the role

Do you want to work in a fast paced environment with lots of variety? We’re seeking an individual who will flourish and thrive in a busy, sometimes pressured and often complex environment as Library Advisors based within the David Wilson Library.

You will proactively ensure the smooth day to day operation and delivery of high quality, user-centred library services that support and enhance students’ experience and the University’s learning, teaching and research endeavour.

About you

As the ideal applicant, you will have substantial experience of working in a customer-focused service. You will enjoy working directly with our users, dealing with a wide variety of enquiries and resolving issues, including the day to day challenges of technology, student behaviour, or difficult questions.

You will share our VITAL values, including valuing people, working together and demonstrating inclusivity. 

You will also be able to build excellent relationships by engaging with our users through outreach activities and social media.

You will be comfortable leading a team and have proven team working skills with the ability to plan ahead, organise, take responsibility and act with initiative.

We look forward to receiving your application.
Additional information

These posts include evening and weekend working.

Informal enquiries regarding this opportunity are welcome, and should be made to Alison Charlesworth, David Wilson Library Manager; on 0116 252 2038 or alison.charlesworth@leicester.ac.uk

We anticipate that interviews will take place on 12 April 2019. 
 
At the University of Leicester, our students reflect the rich diversity of the community in which we are based.  We pride ourselves on being an inclusive employer, and we particularly welcome applications from black, Asian and minority ethnic candidates, as this is currently a staff group who are underrepresented in the Library.

In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme, a generous annual leave allowance and an online portal that offers a range of lifestyle benefits and discounts. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here