Vacancy ID:
4091
Location:
Leicester
Department:
Estates and Campus Services
Vacancy terms:
Permanent
Salary details:
£17,899 to £18,066 plus Shift Allowance
Hours per week:
35
22 Oct 2021
About the role

The post holder will deliver an outstanding customer service within accommodation, providing first response to customers’ everyday queries and requests. The post holder will typically be deskbound in order to ensure a 24/7 service is available at reception points or by phone and email.

This is a permanent position which is available immediately. The post holder will work a rotating shift pattern 7am - 3pm, 3pm -11pm, 11pm - 7 am, five days out of seven.

Some flexibility will be required to cover annual leave and sickness. The post holders may be asked to work at either John Foster Reception or Nixon Court Reception according to business requirements.


About you
We are looking to recruit a Helpdesk Operator to support our 24/7 student support service in our Residential Services team.
 
You will have experience of working in a busy and fast paced environment, demonstrate expertise in handling difficult situations using excellent interpersonal skills and have a strong customer service background.
 
You will not have direct line management responsibility but may be required on occasion to co-ordinate, allocate and monitor the delivery of work through others by requesting tasks to be performed by colleagues from elsewhere in the Estates and Campus Services team or by other departments, e.g. Security or Operations.
Additional information

The closing date is 22nd October 2021.

For informal enquiries, please contact Heather Reid, ResLife and Commercial Services Manager, hr110@le.ac.uk 

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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