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About the role

This is a highly customer focussed post, where you will give sound advice and guidance to all individuals and organisations to resolve their queries. The four key areas of the role are Recovery of Income, Management of Accounts, Customer Service & Support and Supporting Improvement & Change.

You will be responsible for contacting customers by email and telephone to respond to their questions and collect their fees, as well as to meet face to face with Students where issues require more expert support to resolve student issues.

About you

We are looking for a dynamic, enthusiastic individual who has an excellent work ethos and is keen to use their own initiative and contribute towards the development and continuous improvement within the team. You will utilise excellent communicative skills and demonstrate a high level of attention to detail as you will be interacting with a wide range of internal and external stakeholders over a wide range of tasks. It is important that anyone applying has a reasonable knowledge of the MS Office suite including MS Excel.

Additional information

For informal enquiries, please contact Aimee Jones on afj2@le.ac.uk.

Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. The University is ranked within the top 25 UK Universities in all international league tables and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. Located close to the city centre, our staff enjoy a friendly and supportive working environment, plenty of training opportunities and a wide range of excellent campus facilities.

We offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme and a generous annual leave allowance. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities.