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About the role

The Student Fees and Income Management team is responsible for the timely collection of student tuition and accommodation fees, as well as departmental income. The team is comprised of friendly and approachable people of various levels and experiences, all of whom deliver a high level of customer service to ensure that both students and staff have a positive experience.

This an exciting opportunity for an ambitious person who can add real value to this highly successful team. The position is highly customer focussed, requiring the ability to give sound advice and guidance to all individuals and organisations to resolve questions they have. The four key areas of the role are Recovery of Income, Management of Accounts, Customer Service & Support and Supporting Improvement & Change.

You will be responsible for contacting customers by email and telephone to respond to their questions and collect their fees, as well as to meet face to face with Students where issues require more expert support to resolve student issues.
About you

We are looking for a dynamic, enthusiastic individual who has an excellent work ethos and is keen to use their own initiative and contribute towards the development and continuous improvement within the team. You will utilise excellent communicative skills and demonstrate a high level of attention to detail as you will be interacting with a wide range of internal and external stakeholders over a wide range of tasks. It is important that anyone applying has a reasonable knowledge of the MS Office suite including MS Excel.

We look forward to receiving your application.

Additional information

This role is 35 hours per week with a weekly rotating working shift of 08:45 to 16:45 and 09:15 to 17:15.

Informal enquiries regarding this opportunity are welcome and should be made to Aimee Jones, Head of Student Fees and Income Management on afj2@le.ac.uk or 0116 2523449.

We anticipate that interviews will take place on 24 February 2020.
 
Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. The University is ranked within the top 25 UK Universities in all international league tables and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. Located in the heart of the UK, you will have the opportunity to progress your career in a supportive and varied environment that values hard work and recognises individual achievement.
 
In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme and a generous annual leave allowance. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here