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About the role
The post holder will deliver an outstanding customer service within accommodation, providing first response to customers’ everyday queries and requests. The post holder will typically be deskbound in order to ensure a 24/7 service is available at reception points or by phone and email.

This is a permanent position which is available immediately. The post holder will work a rotating shift pattern 7am - 3pm, 3pm -11pm, 11pm - 7 am, five days out of seven.

Some flexibility will be required to cover annual leave and sickness. The post holders may be asked to work at either John Foster Reception or Nixon Court Reception according to business requirements.

About you
We are looking to recruit a Helpdesk Operator to support our 24/7 student support service in our Residential Services team. You will have experience of working in a busy and fast paced environment, demonstrate expertise in handling difficult situations using excellent interpersonal skills and have a strong customer service background. You will not have direct line management responsibility but may be required on occasion to co-ordinate, allocate and monitor the delivery of work through others by requesting tasks to be performed by colleagues from elsewhere in the Estates and Campus Services team or by other departments, e.g. Security or Operations.
Additional information
There is 1 full-time permanent role available  within our City team.

For informal enquiries, please contact Phillip Gatt, Residential Support Manager, on 

Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. The University is ranked within the top 25 UKUniversities in all international league tables and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. Located close to the city centre, our staff enjoy a friendly and supportive working environment, plenty of training opportunities and a wide range of excellent campus facilities.

In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme and a generous annual leave allowance. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here.