About the role

As an Operations Administrator, you will provide a first-class customer service experience for College and School colleagues, working as part of the wider Professional Services team to help maintain and improve operational effectiveness. You will act as an important link between the School and central University functions, including Digital Services, Estates, HR and other professional services, building effective relationships and working collaboratively to resolve issues and deliver cross-functional objectives. This collaborative approach reflects the way Professional Services work together to support the University’s academic activities.
This is a varied role encompassing recruitment and onboarding support, space planning and office moves, building access, health and safety, facilities and IT coordination. You will act as the School’s Departmental IT Co-ordinator and undertake Building Safety Officer and Departmental Safety Officer responsibilities, as well as supporting inspections, records and Display Screen Assessments. You will proactively follow actions through to completion, identify and implement improvements, maintain effective systems and networks across the institution, and provide committee and meeting support when required. You will work with services including Digital Services, which provides the University’s core IT infrastructure and digital solutions, and Estates and Campus Services, which maintains and operates University properties.

About you

You will be educated to A level standard or equivalent, with relevant work experience and substantial administrative experience supporting multifunctional teams in a changing environment. You will have experience of maintaining accurate systems and records, taking responsibility for resolving unforeseen issues, and providing operational support and advice in a busy office environment. Knowledge of data protection and the ability to handle confidential matters sensitively are important, alongside experience of supporting a digital learning and teaching environment and working within a culture of continuous improvement. Experience of health and safety, facilities or physical space management, and knowledge of relevant University systems and procedures would be advantageous.
You will combine excellent written and verbal communication and customer service skills with strong IT, organisational and teamwork abilities. Proactive and self-motivated, you will be comfortable managing competing priorities, working independently and collaboratively, and finding creative, solution-focused approaches to problems. You will bring accuracy and attention to detail, together with the discretion, diplomacy and professional manner needed to work effectively with colleagues, students, senior leaders, contractors, suppliers and visitors.

Additional information

Informal enquiries are welcomed and should be directed to Kate Benyon at [email protected].

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Operations Administrator

About the role

About you

Additional information

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