Vacancy ID:
13257
Location:
Leicester
School/Division:
Estates and Campus Services
Salary details:
Grade 3 - £23,924 to £24,590 per annum, pro-rata if part-time
Hours per week:
35
Advert closes midnight on:
24 May 2026

About the role

As a Residential Life Team Leader at the University of Leicester, you’ll play a key part in shaping an outstanding student experience within our award-winning Res Life programme. This is a hands-on, full-time, permanent role where you’ll lead, motivate, and support a dedicated team of Residential Advisors, ensuring a consistently high standard of service to students, conference guests, and visitors. You’ll be on the front line—responding to queries, coordinating arrivals, managing room allocations, and overseeing wellbeing concerns. Alongside your direct engagement with residents, you’ll work closely with various university teams to deliver seamless customer service and smooth operational processes. This is an opportunity to develop your leadership skills, contribute to a welcoming and safe living environment, and help students settle in, grow, and succeed. If you’re ready to embrace new challenges and make a lasting impact, we want to hear from you!  

About you

We’re searching for a friendly, proactive and highly organised individual with a true passion for delivering exceptional customer service. You’ll thrive when supporting others, and be confident tackling a variety of situations—from everyday queries to unexpected challenges. Your background will showcase experience in handling feedback and difficult scenarios with empathy and professionalism. You’re a great communicator, both in writing and face-to-face, and you’re as comfortable negotiating as you are building positive relationships. Managing your own workload and juggling shifting priorities comes naturally, and you’ll bring a meticulous approach to both administration and teamwork. IT savvy and eager to take the initiative, you’ll relish the chance to make a real difference to our vibrant student community. 

See our Res Life Programme that you could be a part of : https://reslife.le.ac.uk/  

Additional information

Informal enquiries are welcome and can be directed to Chandani Sakaria, Accommodation Manager, on [email protected] 

 
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
 
As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
 
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
 
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