We’re looking for an experienced voice and telephony specialist to join our Digital Services team at the University of Leicester — someone who is technically strong, forward-looking, and ready to support the hands-on delivery of a significant transformation programme. This role is central to modernising the voice communications estate with Microsoft Teams Telephony and supporting Contact Centre operations as they migrate into Cisco Webex Contact Centre. You’ll be a key technical expert in the team, working alongside a Voice Manager and a junior analyst, supporting delivery work ranging from design and architecture through to implementation and operations.
It’s not just a support role. You’ll contribute to design decisions, drive migration activity, and play a key part in one of the University’s most visible annual events: Clearing, where our Webex Contact Centre is business-critical to recruiting thousands of first-year students every August.