Assistant Manager (Wellbeing and Engagement)

Do you thrive on making a positive difference to student wellbeing and engagement? Join the University of Leicester as an Assistant Manager (Wellbeing and Engagement) and play a key role in our Estates and Campus Services – Residences team. This is your opportunity to shape a welcoming and lively community by coordinating and delivering creative Residence Life activities that encourage students to get involved and feel supported. 

In this rewarding position, you’ll be a central point of contact, guiding students to essential support services and ensuring consistently outstanding customer service throughout all accommodation sites. As part of a collaborative leadership team, you’ll oversee day-to-day operations, drive welfare initiatives, and help plan memorable events. You will also manage budgets, organise materials and online platforms, and provide supervision for Duty Managers and Residential Advisors. 

Your core hours will be 10:00–18:00, with flexibility required during busy periods and one weekend day every four weeks. You’ll represent the department at university-wide events, contribute to communications and marketing campaigns, maintain accurate records, and help uphold university policies.

Additionally, you’ll support projects and market research to enhance and improve our services. If you’re ready to inspire, support, and help build a thriving student community, we want to hear from you. 

We’re looking for someone who brings real hands-on experience in Residence Life or community engagement, or holds equivalent vocational qualifications. 

 You’ll have a strong track record of running engaging programmes and offering meaningful support to both individuals and groups, along with a solid understanding of how university support systems work. You should have managed or supervised teams in a student or community setting, be comfortable handling small budgets and following financial processes, and have good IT skills (especially Word, Excel and PowerPoint). 

Excellent written and verbal communication skills are a must, as well as the ability to build relationships, negotiate effectively and lead others with confidence. You’ll need to juggle multiple projects, manage your own priorities, and keep a keen eye for detail. Familiarity with relevant policies and legislation, such as the UUK Code, would be a real bonus. If you have first aid or mental health first aid qualifications, or experience working in higher education, even better. 

Most importantly, you’ll share our commitment to equity, diversity and inclusion, and embrace the University’s core values. Because this role involves working with young people and vulnerable adults, all successful applicants will need to agree to a DBS check. 

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.