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About the role
In this role you will provide an excellent service to our distance learning students from initial enquiry through to graduation, across a range of programmes. The team uses a continuous improvement approach, constantly reviewing the quality of the service we provide from the students perspective, placing a key emphasis on taking action to improve our service alongside carrying out day-to-day work.

You will advise students on processes, regulations, course information and pastoral support either on an ad-hoc basis or by publishing information to a group of students. In addition to this, you will advise on issues such as payments, entry criteria, awards and progression.
About you
With work experience in a relevant role, you will be motivated to ensure our students receive the best experience possible. You will be willing to challenge the status quo, challenging operational efficiency and effectiveness. With a keen eye for detail, you will be flexible and adaptable, ensuring you are able to prioritise your own work, supporting colleagues where required.
Additional information

Informal enquiries are welcome and should be made to Steve King on sdk12@le.ac.uk

We anticipate that interviews will take place during week commencing 21 October 2019.
Leicester is a leading University committed to international excellence, world-changing research and high quality, inspirational teaching. We are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. Located close to the city centre, our staff enjoy a friendly and supportive working environment, plenty of training opportunities and a wide range of excellent campus facilities.
In return for your hard work, we offer a working environment that is committed to inclusivity, through promoting equality and valuing diversity. We offer a competitive salary package with excellent pension scheme and a generous annual leave allowance. Located close to Leicester city centre, our award winning campus benefits from a wide range of cafes, a fully equipped sports centre and nursery facilities. Further information regarding our extensive range of staff benefits is available here.