About the role

As a Residence Life Duty Manager (Revenue & Admin), you’ll play a vital role in delivering a high-quality student experience across our university-managed accommodation. You’ll lead a team of Team Leaders and Help Desk Operators, ensuring smooth day-to-day operations, excellent customer service, and efficient administrative processes. From managing accommodation contracts and guest bookings to supporting student arrivals and events, your work will directly impact the wellbeing and satisfaction of our diverse student community. You’ll also collaborate with colleagues across Estates and Campus Services to support conferences, commercial bookings, and the delivery of a vibrant residential life programme.

This is a hands-on, people-focused role that requires strong leadership, attention to detail, and a passion for service excellence. You’ll be based across our two main accommodation sites—The City and The Village—where you’ll help maintain a welcoming, safe, and supportive environment for students, guests, and staff alike.

About you

You’ll bring experience in customer service, administration, and team supervision—ideally within a residential, hospitality, or higher education setting. You’ll be confident managing multiple priorities, leading a team, and using systems to support bookings, reporting, and service delivery. Your communication skills will be key, as you’ll liaise with students, staff, and external partners to ensure a seamless experience for all.

You’ll be someone who thrives in a busy, people-facing environment and is committed to creating a positive and inclusive community. If you’re proactive, organised, and passionate about supporting students and delivering operational excellence, we’d love to hear from you.

Additional information

Fran Beever, Accommodation & Commercial Manager, [email protected]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.