About the role

This is an excellent opportunity to play a lead role in our Student Conduct, Complaints and Resolution team. As Student Conduct and Complaints Officer, you will be responsible for the operation of the student conduct and complaints processes, overseeing and conducting investigations into complex misconduct cases and complaints. You will apply expert knowledge of University policy and the regulatory framework to advise colleagues and students, to ensure compliance with relevant Regulations and procedures. You will be expected to pro-actively review and contribute to reviews of regulations, policy and procedures in line with sector updates or changing needs of internal and external stakeholders.

About you

As the ideal candidate, you will have experience of sensitively managing complaints, including formal and informal resolutions, and of operating within a regulatory environment and interpreting and complying with complex procedures and regulations. You will be experienced in supporting and contributing to committees and panels, and drafting and presenting detailed reports and other communications for internal and external stakeholders. You will be able to manage a varied and complex workload, progressing tasks and projects simultaneously, working efficiently and accurately to tight deadlines, and able to communicate with students and staff at all levels with tact and discretion, maintaining a high level of confidentiality at all times.

Additional information

Informal enquiries are welcome and should be made to Jon Putnam at [email protected]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.