About the role

To assist, support and deputise for the Team Manger in the delivery of security services.

Ensure that the Control Room business systems are maintained to high standards in order to comply with legislation such as the Data Protection Act and deliver optimal operational efficiency. Fault report on specialist equipment and offer supervision, coaching and support to staff in using the business systems effectively.

Organise security initiatives and events in order to provide security and safety information and advice for staff and students.

Monitor customer service delivery and incident report writing within the Control Room offering coaching and support to Control Room Operators.

Coach and support Control Room Operators to ensure that they complete incident reports to the required standards. Taking responsibility for security stock and equipment ensuring that they are ordered and restocked in a timely manner. Ensure that customer service standards are adhered to through KPI monitoring of telephone, barrier and radio communications.

To provide leadership and management of a team of University security staff by allocating responsibilities to individual team members and monitoring staff performance against agreed Key Performance Indicators. Coach, support and develop the staff to achieve agreed objectives.

Manage, monitor and report on faults to the security systems including the integrated system, CCTV, access control, vehicle barriers, intruder alarms, fire alarms to ensure full functionality to the required operational standard. Advise and teach Control Room Operators on the effective use of the security systems.

To carry out other such duties as directed commensurate with the role of security.

To organise security events in order to offer security and safety advice as well as supporting the security strategy. This includes, Fresher’s, UCAS days, General Open Days, Welcome Week, bicycle D lock giveaways, immobilise.

Assist in the recruitment of new staff and sit on the interview panel.

To carry out the role of the Control Room Operator when required.

About you

We are looking for people with a positive, can-do attitude, good timekeeping and can deliver fantastic customer service, the rest we can train! Once you start work with us, there are great opportunities to develop your career and progress with some fantastic benefits along the way; these include:

27 days annual leave
8 bank holidays and 6 closure days where you either work them and receive enhanced pay or have them off as additional holiday!
You work an average 35-hour working week and so colleagues either boost their income by working overtime or take on a second job to suit their needs.
Pension Scheme
Discounted Gym membership
Childcare Voucher Scheme

You will be working as part of a diverse award winning security team with a focus on providing safety and support to our wonderful student and staff community. Are you fed up of doing the same old thing every day? Have no fear; no two days are the same in our team!

This role is subject to satisfactory completion of enhanced security screening due to the nature of the role and environment in which the post holder will be working. The level of screening currently required is in accordance with BPSS guidelines however the University reserves the right to change this should it be deemed necessary to safeguard both the institution and its employees.

Additional information

informal enquiries are welcome and can be directed to Carla Ismay-Lea [email protected]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Security Deputy Team Manager

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