About the role

In this role, you will work as a part of a fast paced, student facing support team, providing advice, support and guidance for a diverse student and staff community. You will be responsible for the effective delivery of a well-rounded support service to students in the Leicester Law School, ensuring that all students across our undergraduate and postgraduate programmes feel supported throughout their registration with us.

You will ensure that students are able to make informed choices about their progression and academic performance, reaching out to students who are struggling academically or with pastoral needs and offering advice to help students continue and complete their programme of study. You will take a lead with developing and maintaining students’ study plans, and will liaise with all appropriate internal support services and stakeholders to take a multi-disciplinary approach to student support. You will be actively involved in creating and planning events and activities for current students to maximise their engagement and ensure we are providing an outstanding student experience.

You will play a pivotal role in School’s approach to attendance management, using University systems to identify students who may be struggling to engage with their studies. You will take a proactive approach, contacting relevant students who are not meeting expectations in a timely and supportive manner. You will liaise directly with colleagues in key teams across the University, such as the Student Information Advice and Compliance Team (visas) and Student Welfare Service to ensure that students receive the advice and support needed to reengage with their programme.

You will work closely with the School’s Operations Manager and Business Administration Managers (BAM) and provide day-to-day supervision to the Programme Administration team, deputising in the absence of the Student Support Manager.

About you

As the ideal candidate, you will have experience in an academic student facing environment, delivering support to a wide range of student needs, where discretion and confidentiality is vital. You will have excellent communication and relationship building skills, able to adapt your communication style to suit a wide variety of situations. You will also be knowledgeable around student wellbeing, with an ability to prioritise and keep a student-led approach to work at all times.

You will also have a strong administrative background, with experience of maintaining and improving systems, with a keen eye for detail to create and maintain accurate student records. You will need to have the organisational skills to balance multiple deadlines and independently manage your own work and that of a team. Supervisory experience is desirable.

Additional information

Informal enquiries are welcome and should be made to Holly Morton, Operations Manager on [email protected].

We anticipate that interviews will take place on 21 October 2024.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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Business Administration Supervisor (Student Progression)

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