About the role

This is an exciting opportunity for an experienced administrator to join a busy professional service team supporting the end-to-end student journey. In this varied role, you will deliver excellent customer service for undergraduate and postgraduate taught courses. You will be responsible for maintaining and improving all administrative activities throughout the lifecycle of a student from initial enquiry through to alumni, including responsibility for assessment, mitigating circumstances and monitoring student progression and engagement. You will hold responsibility for specific programmes, and be expected to work across all areas as required.

About you

Educated to A level standard or equivalent or with substantial administrative experience, we are looking for a self-starter who is motivated to provide a consistently high level of service. You should have experience with data entry and record keeping, ideally with administrative experience within a busy working environment. This is an exciting role which will allow you use your own judgement and initiative in your work. You will have an eye for detail and strong organisational skills, allowing you to work to tight deadlines. Customer service skills are key, ensuring that every interaction, with every person is a positive and effective one.

Additional information

Informal enquiries are welcomed and should be directed to Helen Emery at [email protected].

Interviews are anticipated to take place during late August 2024.

Applications for job share will be considered.

As part of the University’s ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here.

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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